Cancellation Policies

Justvenue allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations of 28 days or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 7 days prior to arrival, except fees

  • Cleaning fees are always refunded if the guest did not arrive.
  • The Justvenue service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Justvenue within 24 hours of arrival.
  • Justvenue will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Messages > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
7 day prior
Fri, Jul 16
3:00 PM
Start time
Fri, Jul 17
3:00 PM
Check out
Fri, Jul 17
9:00 PM
Example

For a full refund, cancellation must be made a full 7 days prior to bookings start time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before Start time time.

If the guest cancels less than 7 days before, the booking is non-refundable.

If the guest arrives and decides to leave early, the hours not spent are non-refundable.